Taka21's Privacy Policy — Your data is completely secure

1. Information We Collect

We collect certain types of information when you register and use the taka21 platform. This Privacy Policy clearly describes what data is collected and the purpose for which it is used.

1.1 Information You Provide Directly

During registration and account management, you directly provide the following information:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (e.g., Mobile Banking or Nagad number)

1.2 Automatically Collected Information

When you use the taka21 website or app, the following information may be recorded automatically:

• IP Address & Device Type
• Browser name and version
• Log of pages visited on the platform and time spent on each
• Game History & Betting Records
• Cookies & Session Data

1.3 Information Collected via Third Parties

In some cases, we may receive limited information from third-party payment processors or identity verification services. This data is used solely to ensure the security of your account.

2. How We Use Your Information

Taka21 uses your information only for specific, legitimate purposes. The table below outlines the types of data collected and the purpose of each.

3. Information Sharing & Disclosure Policy

Taka21 never sells or transfers your personal information to third parties for commercial purposes. However, limited data may be shared in the following specific circumstances:

3.1 Service Provider Partners

Trusted third parties are engaged for payment processing, identity verification, and cybersecurity. These partners operate under strict confidentiality agreements and may only use data for their designated purposes.

3.2 Legal Requirements

We may be legally required to disclose information in response to a court order, government directive, or valid request from a law enforcement authority.

3.3 Anti-Money Laundering

We are legally required to report suspicious transactions to regulatory authorities as part of our obligations to prevent financial crime and money laundering.

4. Cookies & Tracking Technologies

Taka21 uses cookies and similar tracking technologies on its website and app to enhance user experience and maintain platform security.

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to identify which sections are experiencing the most issues.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

5. Data Retention Period

Your data is retained only for as long as necessary. Generally:

• Active account data retained for the full duration the account remains open
• After account closure, for legal compliance purposes, up to 5 years
• Transaction records retained for a defined period in accordance with financial regulations
• Data is securely deleted upon expiry of the retention period

6. Your Rights

As a taka21 member, you have the following rights over your data:

To exercise any of these rights, please contact our support team by email. We typically respond within 30 days.

7. Protection of Minors' Information

Taka21 is strictly for adults (18+). We do not knowingly collect information from anyone under 18. If we are made aware that a minor's data has been collected, it will be deleted immediately.

8. Data Security Measures

Taka21 uses multiple layers of security to protect your personal information:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Firewall & Intrusion Detection: Unauthorized access is blocked.
• Regular Security Audits: Regular audits conducted by third-party security specialists.
• Two-Factor Authentication (2FA): An extra layer of security for your account login.
• Staff Training: All staff handling data are trained on confidentiality and privacy practices.

9. Cross-Border Data Transfers

Taka21 primarily serves users in Bangladesh. However, some technical infrastructure may be hosted on international cloud servers. In such cases, international data protection standards and agreements are followed to ensure your data remains secure.

10. Changes to the Privacy Policy

Taka21 may update this Privacy Policy from time to time. For significant changes, registered members will be notified in advance via email or an in-platform notification. The "Last Updated" date at the top of this page always reflects the most recent revision.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please reach out to our support team. We aim to respond within 72 hours.